Delete Your Account

Last updated: June 25, 2026

This page explains how to delete your Step Friend account and the data associated with it. Step Friend is operated by Alejandro Sánchez from Mexico. If you have any questions, contact us at [email protected].

The fastest way is right inside the app. If you can still open Step Friend and sign in, use the in-app option below — it deletes your account and your server data immediately.

1. Delete your account in the app (recommended)

Open Step Friend.
Go to your Profile (settings drawer).
Tap Delete account and confirm.

This permanently deletes your account and removes your synced data from our servers. The action requires you to be signed in, so only the account owner can perform it.

2. If you can't access the app

If you've uninstalled the app, lost access to your device, or can't sign in, email us at [email protected] from your registered email address and ask us to delete your account.

To protect you, we may ask you to confirm your identity before deleting (so we only act on requests from the real account owner). We will process verified requests within a maximum of 30 days.

3. What data is deleted

When you delete your account, we erase the data associated with it from our servers, including:

Account information (email, username, time zone)
Game progress (steps, level, streak, coins, inventory and outfits)
Subscription / entitlement records linked to your account
Coaching questionnaire responses associated with your account

Health data (steps, heart rate, workouts) is read only with your permission and stored together with your progress; it is deleted along with your account. The app only reads this data — it never writes to Apple Health or Health Connect. You can also revoke health permission anytime from your device settings.

4. What we retain, and for how long

Your server data is erased within 30 days of the request.
Minimal records required by tax or fraud-prevention law may be kept for up to 5 years, as described in our Privacy Policy.
If you used Step Friend in guest mode (without creating an account), your data lives only on your device — uninstalling the app removes it, and nothing is stored on our servers.

Note about subscriptions: deleting your account does not automatically cancel an active Pro subscription purchased through Apple or Google. To cancel or manage a subscription, use your App Store or Google Play account settings.

5. Contact

For any question or request related to deleting your account or data:

Step Friend
Operator: Alejandro Sánchez
Email: [email protected]
Website: https://stepfriend.app

This page applies only to the Step Friend application available on the App Store and Google Play.